Last updated: 1 June 2026
Who we are
This policy applies to AMIX Care (ABN 79 178 743 193) and explains how we collect, use, store and disclose your personal information.
Information we collect
We collect only the information we need to provide safe, high-quality care.
- Identity and contact details (name, address, phone, email)
- Health, medical and care-related information
- Funding and eligibility details (e.g. My Aged Care or NDIS information)
- Information about family members or representatives you nominate
How we use your information
We use your information to assess your needs, plan and deliver care, coordinate with health professionals and funders, meet our legal and accreditation obligations, and communicate with you.
Disclosure
We do not sell your information. We only share it where necessary to deliver your care or where required by law — for example with carers, treating health professionals, My Aged Care, the NDIS, or government bodies.
Storage and security
We store your information securely and take reasonable steps to protect it from misuse, loss and unauthorised access. Access is limited to authorised team members.
Accessing and correcting your information
You can ask to access or correct the personal information we hold about you at any time. Contact us and we will respond promptly.
Making a complaint
If you have a privacy concern, please contact us first. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
For any privacy question, email [email protected] or call 0406 666 680.