Clinical care
Nursing, allied health and care management. No participant contribution, regardless of income.
New government program · from 1 November 2025
Understanding Support at Home — explained simply
Support at Home replaces the Home Care Package program. It can feel complex, with funding levels, quarterly budgets and contribution rules. Our job is to make it clear — so you know exactly what you’re entitled to and what it costs.
What is Support at Home?
Support at Home is the Australian Government’s program helping older people live independently at home for longer. From 1 November 2025 it replaces Home Care Packages, and from July 2027 it will also replace the Commonwealth Home Support Programme. It funds clinical care, support for independence and help with everyday living — with budgets allocated each quarter.
Every budget has three parts
How much you contribute depends on each category — and on your income and assets. Full pensioners pay nothing toward clinical care.
Independence
Personal care, social support and respite that keep you independent. Contributions vary by means.
Everyday living
Domestic help, meals, gardening and transport. Participants contribute more toward these services.
Funding levels
Eight funding levels, set for your needs
After your assessment, My Aged Care places you on one of eight ongoing funding levels — from around $11,000 up to about $78,000 a year. Funding is released as a quarterly budget, and a portion of unspent funds can roll into the next quarter.
Select a level to see its indicative budget
Level 1 ~$2,750 per quarter ~$11,000 per year
Typically suits: Light help — a few hours a week
Level 2 ~$4,000 per quarter ~$16,000 per year
Typically suits: Regular help with daily tasks
Level 3 ~$5,500 per quarter ~$22,000 per year
Typically suits: More frequent personal & domestic support
Level 4 ~$7,500 per quarter ~$30,000 per year
Typically suits: Daily support across several areas
Level 5 ~$10,000 per quarter ~$40,000 per year
Typically suits: Substantial daily care needs
Level 6 ~$12,000 per quarter ~$48,000 per year
Typically suits: High-level, frequent clinical & personal care
Level 7 ~$14,500 per quarter ~$58,000 per year
Typically suits: Complex needs with significant support
Level 8 ~$19,500 per quarter ~$78,000 per year
Typically suits: Highest, intensive daily care
8
Ongoing funding levels
~$11k–$78k
Indicative funding per year
Quarterly
Budgets, with limited roll-over
10%
Cap on care-management fees
Figures are indicative and set by the Australian Government. For your exact entitlement, speak with us or visit My Aged Care.
Download the full guide (PDF)What will I pay?
Clinical care — nursing, allied health and care management — is free for everyone. For other services, what you contribute depends on your income and assets.
Clinical care is free for everyone (0%)
Full pensioner
You contribute the least
- Independence support
- 5%
- Everyday living
- 17.5%
Part pensioner
Contribution scales with income
- Independence support
- 5–50%
- Everyday living
- 17.5–80%
Self-funded retiree
You contribute the most
- Independence support
- 50%
- Everyday living
- 80%
Each quarter you can roll over up to $1,000 or 10% of your budget (whichever is higher) in unused funds.
Specialist pathways
Restorative Care Pathway
Short-term, goal-focused support — up to 12 weeks — to help you recover function after illness, a fall or hospital stay.
Assistive technology & home modifications
Funding for equipment and home changes — from rails and ramps to mobility aids — that keep you safe at home.
End-of-Life Pathway
Additional funding (up to around $25,000) for higher in-home support for people in their final months.
Already on a Home Care Package?
If you had a Home Care Package (or were assessed) before 1 November 2025, the Government’s “no worse off” principle means your arrangements are protected during the transition. We’ll review your existing package, explain what changes, and make sure you keep getting the support you rely on.
Approved before 12 September 2024
You move to the matching level automatically — no reassessment. From November 2025 you switch to a quarterly budget and the new contribution model, and your unused funds carry over.
Approved on or after 12 September 2024
You’re assigned a level under the new model, with a quarterly budget from the start. Unused funds held before 31 October 2025 carry over.
Already have a package? We’ll show you exactly what it converts to under Support at Home — download the guide above, or have a quick chat with us.
How to get started
- 01
Check eligibility
Register with My Aged Care and book an assessment. We can walk you through every step in your language.
- 02
Get assessed
An assessor confirms your needs and funding level. We help you prepare so nothing is missed.
- 03
Choose AMIX Care
Name us as your provider. We design your plan, manage the budget transparently and start your care.
Support at Home — your questions answered
Will I pay more under Support at Home?
Clinical care (nursing, allied health, care management) is fully government-funded for everyone. You may contribute toward independence and everyday-living services, based on your income and assets. Full Age Pensioners pay the least. We’ll give you a clear, itemised estimate before you commit.
What happened to Home Care Packages?
Home Care Packages were replaced by Support at Home on 1 November 2025. If you were already receiving or approved for a package, the Government’s “no worse off” principle protects your arrangements during the transition.
What is a quarterly budget?
Instead of one annual amount, your funding is released each quarter. A limited portion of unspent funds can carry into the next quarter, helping you plan for larger or seasonal needs.
Is care management really capped at 10%?
Yes. Care-management fees are capped at 10% of your quarterly budget, and AMIX Care keeps every fee transparent so you always know where your funding goes.
Can you help me apply?
Absolutely. We guide you through My Aged Care registration, assessment preparation and provider set-up — in English or Chinese — at no cost or obligation.
Talk to our care team
Take the first step for your family
Have a relaxed conversation with our care team — in your language. We will explain services, funding and next steps. No obligation.
- Registered Nurses involved throughout
- A care team that speaks your language
- Transparent funding and fees