Last updated: 1 June 2026
How to give feedback
You can share feedback or raise a concern any time, in English or Chinese:
- Call our care team on 0406 666 680
- Email [email protected] or [email protected]
- Message us on WeChat
- Ask any AMIX Care team member to pass on your feedback
What happens next
We will acknowledge your complaint promptly, listen carefully, and work with you to resolve it fairly and quickly. We treat all feedback confidentially and use it to improve our services.
Your right to be heard
You have the right to give feedback or make a complaint without fear of losing your services or being treated differently. You may involve a family member, advocate or interpreter at any time.
External support
If you would prefer to raise a concern independently, or are not satisfied with our response, you can contact the Aged Care Quality and Safety Commission (1800 951 822, agedcarequality.gov.au) or, for disability services, the NDIS Quality and Safeguards Commission (1800 035 544, ndiscommission.gov.au).
Free interpreting
You can access the free Translating and Interpreting Service (TIS National) on 131 450 to speak with us in your preferred language.